Our points of sale
What is the closest point of sale to me?
To find the Dalmard Marine stores or dealers closest to you, just click on the link below. Our resellers do not necessarily have our entire collection, we advise you to call them before travelling there.
If there is no point of sale near you, find all of our models on our e-store:
Products and sizes
What size should I choose?
To know your size, go to our women's and men's size guides below. If in doubt, contact our expert team to choose the size that will suit you.
Women's size guideMen's size guide
If in doubt, contact our expert team to choose the right size for you:
How should I take care of my peacoat or my woolen coat?
To maintain your peacoat or woolen coat, we advise you to follow the maintenance advice below.
How do I take care of my wool sweater or cardigan?
To care for your wool sweater or cardigan, we advise you to follow the care tips below.
How do I take care of my cotton breton shirt?
To care for your cotton sailor top, we advise you to follow the care tips below.
Is it possible to buy a Dalmard Marine gift card?
To purchase a gift card, click on the link below. You will have the option of printing it yourself or sending it directly by e-mail to the recipient.
The amount of the gift card will then be available in the form of a voucher on the entire Dalmard Marine online store.
Manufacturing
Where are your products made?
We have several partner production units in France and Europe (Portugal, Latvia...). We decide, according to the season, the availability of the factories, the volume and the models, to produce our clothes in such or such unit. The production units that we make work are selected according to their skills and availability. The quality result is strictly identical.
Where do the raw materials you use come from?
90% of the raw materials we use are French. The other raw materials come exclusively from European partners (Italy, Germany, Belgium, etc.).
Exchange and returns
The size does not fit me, can I exchange my product?
All items can be exchanged provided that the return is made within 14 days from the date of receipt of the package and that the product is returned in its original condition.
We will exchange your item within the limits of available stocks. Return costs are your responsibility.
In case the returned product is not in its original condition, we will charge 50€ for cleaning and repackaging.
What should I do if my product has a defect?
Before you confirm that it is a defect, we advise you to send us a message and the photos of the article by clicking on the link below.
Our quality team will study your request as soon as possible. If we find the defect, we will provide you with a return form and we will exchange the product within the limits of available stocks.
My product does not suit me, can I get a refund?
For an order placed on our site, you must return your product within 14 days from the date of receipt of the package to be reimbursed.
Return costs are your responsibility.
Order and delivery
Is it possible to pay in installments?
For orders between 300€ and 3000€, you have the possibility to pay in 3 or 4 times by credit card.
I am absent at the time of delivery of my order, can I have it delivered on my return?
It is possible to deliver the order on your return. To do this, place your order specifying your request at the time of the purchase process.
Also on our site, contact us immediately so that we define together the delivery date.
How do I know if the product I want will be available again?
To be informed of the return of a model in stock, go to the desired product on our online store.
Select your size and click on the red "Availability Alert" button. Enter your email address and you will receive an email as soon as the product is in stock.
Which carrier delivers my order?
We work with DHL and La Poste (Colissimo) to guarantee you a careful delivery in the shortest possible time. These transport services allow you to follow your order in real time and to choose delivery in a relay point.
Deliveries in Metropolitan France and in the European Union:
- For orders of less than 50€, delivery is made by Colissimo within 2 to 3 working days from order confirmation. These times may vary depending on access to the delivery address.
- For orders over 50€, delivery is made by DHL within 2 to 3 working days from order confirmation. These times may vary depending on access to the delivery address
Deliveries outside mainland France and the European Union are made by DHL within 5 working days.
Can I pick up my order in store?
This service is currently only offered in our warehouse in Paimpol. When ordering at the delivery choice stage, select store pick up.
What are the delivery times ?
If the address is in mainland France, Monaco, Switzerland, Norway or the European Union, the delivery is made within 2 to 3 working days from the order confirmation. If the address is outside the countries mentioned above, delivery is made within 5 fast days.
Is delivery free?
In Metropolitan France and the European Union, postage is free for orders over 500€. In countries outside Metropolitan France and the European Union, shipping costs are applied. They are detailed at the time of your order.
Our general conditions of sale
How do I track my pending order?
Regardless of the carrier delivering your order (DHL or La Poste), a tracking number is sent to you by email to allow you to track your order.
This number is also available on your customer account if you have one. If you placed your order from a "guest" account, click the button below to track your order.
If you have any questions, contact our after-sales service.
Connection to my customer account
Can I have my order delivered to a pick up point?
You can choose to be delivered to a pick up point. When ordering, it is necessary to indicate your mobile number. You will receive an SMS that will allow you to choose the relay point closest to you. You decide where and when you will be delivered.
I have a discount code valid on your online store, how do I use it?
If you have a valid discount code on our online store, add the desired item(s) to your basket. Once your shopping is finished, at the stage of the summary of your order, you will be able to enter the code of your reduction voucher.
What are the means of payment to pay for my order?
In our online store, you can pay for your order by credit card (Visa, MasterCard, Maestro, Visa Electron).
On request, we accept payment by check and bank transfer. For these 2 means of payment, please contact us to place the order and validate the payment together.
I do not want to have the invoice for my order in the package, what should I do?
We do not attach an invoice to the packages. We only slip in a document allowing the return of the products in the event of exchange or refund.
I made a mistake in my address: what should I do?
If you have made a mistake in the delivery address, please contact us immediately to let us know. Our team will do the necessary and get back to you quickly.
I got the wrong model or size: what should I do?
If you made a mistake in the choice of model or size, you can make a return within 14 days (withdrawal period) from the date of receipt of the package. The return is the responsibility of the customer. We will send you the desired model or size free of charge.
What if my delivery is incomplete or damaged?
In case of incomplete delivery, contact our after-sales service.
In the event of damage to the package during its delivery, have it noted to the carrier and then contact our after-sales service. We advise you to take a photo.
Recycling
Do you take back the old wool coats (peacoat, duffle coat…)?
As part of our national recycling program, we take back old wool coats (peacoat, duffle coat…) of all brands from people residing in mainland France.
These wool coats (peacoat, duffle coat…) are then recycled in our workshop in Paimpol into unique accessories with a positive impact.
In exchange for your wool coat (peacoat, duffle coat…), we offer you a voucher worth up to €50, valid on Dalmard Marine pea coat online in our online store.
Do you take back clothes other than wool coats (peacoat, duffle coat…)?
Currently, we only offer a wool coats (peacoat, duffle coat…) recycling program.
I live outside mainland France, can I send my wool coat (peacoat, duffle coat…) to you for recycling?
For the moment, our wool coat (peacoat, duffle coat…) recycling program is only intended for people residing in mainland France. If you live outside Metropolitan France, contact us.
What happens to used wool coats (peacoat, duffle coat…)?
The pieces made of more than 70% wool are transformed (or up-cycled) by our team in the Paimpol workshop and in several integration workshops in Brittany and Loire-Atlantique.
Wool coats (peacoat, duffle coat…) made of less than 70% wool are recycled by an approved sorting center into insulation, threads, padding, etc.
Where to find the accessories created from recycled wool coats (peacoat, duffle coat…)?
Find on our online store all the unique accessories created from recycled wool coats (peacoat, duffle coat…) in our workshop in Paimpol.
I want to send my wool coat (peacoat, duffle coat…) to have it recycled, is the shipment free?
You can send us your wool coat (peacoat, duffle coat…) for all brands free of charge by filling out the form below. Be sure to fill in your personal information correctly so that we can send you a prepaid return label as soon as possible.
My account
What should I do if I forgot my password?
If you have forgotten your customer account password, reset it. Follow the instructions to create your new password by clicking on "Forgot password"
How do I create my account in the online store?
To create your account on our online store, go to the "My account" tab. You can following create your account using your email address and a password.
How can I modify the personal information of my customer account?
To modify your personal information, log in to your account. Click on the "My account" tab then on "My personal information" and modify the desired information.
Can I enter several addresses on my customer account?
To fill in several addresses, log in to your customer account. Click on the "My account" tab then on "My addresses" and add/modify/delete addresses.
Textile personalisation
How can corporate customers have textiles personalized ?
- Contact us to obtain our "textile customisation" catalogue for professionals (companies, associations and public facilities).
- Choose clothes (sailor pullover, polo shirt, down jacket...) and accessories and send us your selection of colours and sizes.
- Send us your logo and other visuals.
- Choose the type of marking (embroidery/printing), the marking area (front/back) and the size.
- Validate the contract and print proof and the cost estimate before we start to personalize your textiles in our workshop in Paimpol, France.
Further questions
How do I go about joining the Dalmard Marine crew?
Thank you for your interest in our company. Send us your CV and cover letter using the contact form below. Our team will respond to you as soon as possible.
I want to resell Dalmard Marine products, who should I contact?
Thank you for your interest in our brand and our products. Send us your request using the contact form. Our sales team will contact you as soon as possible.
I am a journalist, influencer, a brand that wants to collaborate with Dalmard Marine, who should I contact?
Thank you for your interest in our brand. Send us your request using the contact form below. Our team will contact you as soon as possible.